1. Prepare for vehicle assessment
   • Assessment information is gathered
   • Assessment information is reviewed and interpreted
   • Materials, resources and safety equipment are located and checked for safe use
2. Inspect vehicle
   • Vehicle assessment process is determined and followed
   • Vehicle to be inspected is located
   • Safety requirements are read and complied with
   • Vehicle is inspected in line with insurance claim requirements and workplace policies and procedures
   • Preferred dismantling and inspection methods are determined that conform to workplace policies and procedures and vehicle manufacturer, component supplier, and legal requirements
   • Dismantling and inspection methods are negotiated and agreed with the repair estimator in a fair and transparent manner
   • Damage and faults to vehicle system and component are determined
   • Required outsourcing to specialist services is determined
3. Determine vehicle repair action
   • Preferred repair method for vehicle system and components is selected that conforms to workplace policies and procedures and vehicle manufacturer, component supplier, and legal requirements
   • Preferred repair methods for paint, trim and accessories are selected that conform to workplace policies and procedures and vehicle manufacturer, component supplier, and legal requirements
   • Job procedures are determined that use exchanged or recycled parts as appropriate
   • Repair methods are communicated and agreed to with repairer and/or specialist services
   • Estimated cost of repairs is calculated
   • Settlement action is decided and agreed to with repairer and/or specialist services
4. Prepare assessment report
   • Repairs are authorised where assess and authorise instructions are included in assessment information
   • Where assess without prejudice is included in assessment information a settlement amount is determined and documented
   • Recommendations are documented as required by industry and organisation
   • Assessment report is completed, including either authorised estimated cost of repairs or settlement amount
5. Complete post-assessment administration
   • Assessment report is submitted according to workplace policies and procedures
   • Repairer invoice is compared against authorised cost estimate
   • Discrepancies between invoice and authorised costs are investigated where applicable following industry codes and legislative requirements
   • Payment of invoice is validated where the invoice and authorised costs are confirmed

This section specifies work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. Bold italicised wording, if used in the performance criteria, is detailed below.